Welcome to Metari LLC

Metari LLC is committed to providing exceptional services and customer satisfaction. We understand that sometimes things don’t go as planned, and we are here to help. Our return policy is designed to be transparent and fair, ensuring that your experience with us remains positive.

Return Eligibility

Returns of services purchased are eligible under the following conditions:

Non-performance of Service: If the promised services under the agreed terms (such as generating a minimum number of qualified leads or closing deals) are not met within the specified period.
Error in Service Provision: If there is a significant deviation from the agreed-upon service specifications or objectives.

Requesting a Return

To initiate a return due to non-performance or errors:

Notification: You must notify us within 10 days of service completion or by the end of the contract term, whichever comes first.
Documentation: Please provide a detailed description of the issue and any supporting evidence (e.g., service reports, communication records).

Process and Investigation

Upon receiving your return request:

Review: We will conduct a thorough review of the case, including an assessment of provided documents and service logs.
Response: We aim to resolve return requests within 30 days of receipt. You will be informed about the progress and outcome of the review.

Refunds and Compensation

If the return request is approved:

Refund: Applicable refunds will be processed to the original method of payment unless otherwise specified.
Compensation: Depending on the case, we may offer additional compensation, such as extending our services at no extra charge, to fulfill our initial guarantees.

Exceptions

The following are not eligible for return:

Client-side Non-compliance: Issues due to non-adherence to recommendations or delays caused by the client’s actions.
External Factors: Problems outside the control of Metari LLC, such as changes in market conditions or advertising platform policies.

Modifications to the Return Policy

We may update this policy periodically to reflect changes in our services or regulatory requirements. Any changes will be effective immediately upon posting on our website.

Contact Us

For more information or to submit a return request, please contact our customer service team at

info@metarimedia.com. We are here to support you and ensure your satisfaction.

Acknowledgment

By availing services from Metari LLC, you agree to the terms outlined in this Return Policy.